Privacy Policy

Refunds and Cancellations Policy

Last Updated: 1st December 2024

At Tangien Technologies, we are committed to ensuring customer satisfaction. Please review our Refunds and Cancellations policy carefully to understand the terms associated with your purchase.

1. Cancellations

1.1 Order Cancellation by Customer:

Customers can request to cancel an order or service within 14 Days of placing it, provided that the service or product has not been processed, shipped, or initiated.
To request a cancellation, please contact our support team at support@tangien.com.

1.2 Cancellation by Tangien Technologies:

We reserve the right to cancel any order or service due to unforeseen circumstances, including but not limited to stock unavailability, incorrect pricing, or technical errors.
In such cases, you will be notified promptly, and a full refund will be processed.

2. Refunds

2.1 Eligibility for Refunds:
Refunds are applicable under the following circumstances:

Order cancellation as per the terms above.
Delivery of a defective, damaged, or incorrect product.
Incomplete or non-performance of a service for reasons attributable to Tangien Technologies.

2.2 Non-Refundable Items:
Certain items or services may not be eligible for refunds, such as:

Digital products or software downloads once accessed.
Customized or personalized items.

2.3 Refund Process:

Once a refund request is approved, we will initiate the refund within 2-3 working days of approval.
The refunded amount will be credited to the customer's original payment method or bank account within 5-7 working days, depending on the bank or payment gateway processing times.

2.4 Refund Communication:
You will receive an email confirmation once the refund is processed, including the transaction details.

3. How to Request a Refund or Cancellation

To request a refund or cancellation, please contact our customer service team with the following details:

Order ID
Reason for cancellation or refund
Supporting documents (if applicable, e.g., photos of defective products)

4. Amendments to the Policy

Tangien Technologies reserves the right to amend this policy at any time without prior notice. Any updates will be posted on this page.

Thank you for choosing Tangien Technologies. We are here to assist you and ensure a smooth experience.